SHOPPING INFORMATION

Ordering online is safe and secure and your personal details are safe in our hands, we do not share any personal details with anyone, and under no circumstances would they be revealed.

To place an order with us is easy,  Simply browse through our products until you find one of the many sets we have to to offer.

Once you have found your desired set, simply click your choice if available and then click add to cart.

You can continue to select products and accessories etc and add them to your cart.

Once you have finished your shopping you will be directed to the home or cart page that will show your shopping basket with the amount of items you selected. Don’t worry if you have made an error, once you view your basket you can de select any item at this point. You will see your selections and each item will have a red cross in the corner for you to click and remove the unwanted item/s.

If you are happy with your selections go ahead and click CHECKOUT, you will then be directed to the payment method page.

Once payment has been made we will contact you regarding your best delivery time frame.

We will attempt to deliver your product as soon as possible and accommodate your requirements.

In some cases a courier firm will be used to deliver your goods and we will forward any particular/special instructions that you have told us.

We will inform you the time and date that your goods will arrive by telephone and email to insure you receive your items as ordered. You MUST where possible, check the items before the driver leaves to insure that everything is to your satisfaction, you can now sign for the goods as this will indicate to us that you are happy with the items and there is no damage or mistakes with your order. If for any reason you are unable to check the items for damage/mistakes please sign the delivery sheet or pad UN-CHECKED this will allow us to use our insurance with the courier firm if the goods were damaged in transit, or if a mistake on our part was later found. This does not effect your rights to a refund in any way, if you were not entirely happy with your items, or if the wrong item were delivered. If we have made an error and you have received the wrong item, we will re deliver and collect the wrongly delivered item/s at our expense. However if you simply do not want the item for any other reason you must inform us within 5 working days of the delivery date by telephone & by email using the on site return form below in the returns terms and conditions section, Goods can only be returned using this method, simply fill in the return goods form and send it to us within the 14 days, We will if required arrange for the items to be collected and liaise with you for the best collection time. Please be advised that YOU will be responsible for the COST of returning the item to us, and once we have received the returned item and it has been checked, we will issue a refund to the card where the payment was made, minus the return fee cost. (the costings of the return fee will be made available to you prior to collection) . We appreciate that things can go wrong from time to time, but please be assured that we are here to make it as easy and stress free as possible, we will do our very best to resolve any unforeseen problems as quickly and easy as possible, and to keep you the customer satisfied with your product and our company.

PAYMENT INFORMATION

You can pay by most credit cards or debit cards or pay pal. (certain charges may apply to pay pal methods) these will be clearly shown before your final payment is made)

Simply Call our sales hotline number and we will take your order, or simply enter the required details requested by the secure online payment company and select pay now/continue. You may be redirected to your bank/card companies own security site for further security checks. Once these have been correctly entered your payment will be made.

Your transaction is now complete and we have received your order and payment Thank You.

You will be re directed to our Thank You page and here you will clearly see our contact details should you like to make to a note just incase you should need any further assistance.

If for any reason you want to return an item that has been delivered and you don’t want  the item for any particular reason you can return it to us.

Initially you should contact our Sales Team.

Our Returns Policy in details …

  • We must be informed if your intention to return an item/s within 5 working days of your receipt of the item/s.
  • You must then download a returns form, (here), fill it out and attach it to the item/s to be returned.
  • You must then ensure that the item is received by us within 14 calendar days and in the same condition as when it was delivered. This will be done at your own expense and items received after the 14 day period will not be refunded.
  • Once we have received the item/s we will inspect them and – as long the criteria above is met – will issue a full refund.

Assembled items …

As a part of our quality customer service standards some items in our catalogue are assembled before, or on delivery.

Unless these items are damaged or faulty, (see below), we are regrettably unable to issue a refund.

You do have the option, and should, conduct a thorough check of any item purchased before our delivery driver leaves your premises. This will stop any disappointments after the event.

As mentioned above upon delivery of items purchased a full inspection should be conducted to ensure they are in a satisfactory condition before you sign to accept them.

If you feel they are unsatisfactory then you can refuse the delivery and email our Sales Team here.

In the event of a delivery being refused due to damages and upon return the goods are found not to be damaged then a refund will be issued minus a collection charge.

If you are not present at the time of delivery …

If you have arranged for the goods to be delivered when you are not present and you discover a fault then you must notify us within 24 hours and email us photographic evidence of the fault you have discovered.

Emails can be sent to – customerservice@kingsleysmythe.com

Once this has been agreed you should follow the Returns Policy outlined above. Once we have received the item we will pay for the cost of a replacement or issue the refund.

If you have arranged for the goods to be delivered when you are not present and you discover a fault then you must notify us within 24 hours and email us photographic evidence of the fault you have discovered.

Emails can be sent to – customerservice@kingsleysmythe.com

Once this has been agreed you should follow the Returns Policy outlined above. Once we have received the item we will pay for the cost of a replacement or issue the refund.

Once the process of returning the item/s has been completed we will initiate a refund that should be in your desired account within 7 days.

Please speak to our friendly Sales team for further assistance...